At Flow, our mission is to help the world’s best teams do more and achieve more together. We make it easy for them to seamlessly manage all of their tasks, projects, and timelines in a single tool. While other tools focus on adding features and functionality, we’re focused on building something that’s simple, incredibly fast, and delightful to use. Our customers are the most ambitious organizations in the world — places like Apple, Red Bull, Shopify, TED, and Yale. We work tirelessly to help them work brilliantly.
You have a genuine passion for building relationships and a knack for solving problems. You pride yourself in facing challenging inquiries with patience and empathy and ensure that you make thoughtful recommendations. You enjoy helping customers get the most out of the product or service and always hold yourself to the highest customer satisfaction standards. Onboarding new customers and communicating with our existing client base is important and meaningful work. The right attitude and approach is the most important thing to us.
To be successful in this role, you must be:
Located in Eastern Canada
Experienced in customer service or support, SaaS environment preferred
Able to communicate effectively with engineering and design teams
Self-motivated and great at multitasking without letting anything fall through the cracks;
A clear communicator, both verbal and written;
Familiar with productivity apps such as Front, Drift, Recurly, Slack, HelpScout and Google
Multilingual, French and/or Spanish strongly preferred
In this role, you will:
Work with users via email and chat to understand their needs and provide them with appropriate and thoughtful solutions.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Create and manage articles and other informational content in Flow’s knowledge base including running product webinars.
Develop and maintain a high level of expertise across all of Flow’s apps.
Consistently meet or exceed team and individual objectives related to client satisfaction, work quality, and productivity.
Ensure that response time and resolution occurs within company standards.
Participate in activities designed to improve customer satisfaction and business performance.
When you join Flow, you’re not only joining a global, remote-first company, but a team that values:
Inclusivity, open-mindedness, and diversity
Empowerment to achieve personal and professional goals
The wellbeing of their teammates and the people around them
Making long-term, high-impact decisions, even if they’re harder
We’re bootstrapped, profitable, and committed to building a sustainable company that will grow for decades to come. We’ve built a benefits package that invests in our employee’s long-term personal and professional growth and well-being. Here’s a sample of what that includes:
Work-life balance. That means 8 hours of work, 5 days each week (for a total of 40 hours) because the time you spend outside of work is just as important as the time you spend working.
Flexible schedule and location. This is a fully remote position, meaning you can work from wherever you’d like and on a schedule that works best for you. All you need is access to a stable internet connection.
Generous vacation policy. We offer unlimited vacation and encourage everyone to take at least 3 weeks off per year.
Education stipend. You’ll have an annual budget to buy books, courses, and other resources you need to continue learning and developing.
Health & wellness.We care about the physical and mental health of our team and cover extended health and dental through SunLife. We also offer an annual fund that can go towards anything wellness related.
Please note, we’re looking for someone based in Eastern Canada. If you have any questions, please reach out to Harmonie at firstname.lastname@example.org.