Job Title:  Social Media Moderator


Working Hours: 40hrs/week (Full-time)


Welcome to an exciting opportunity in the world of digital engagement! We are currently seeking a skilled and enthusiastic Social Media Moderator / Outreach Associate to join our creative team. This role is instrumental in maintaining a positive online presence and fostering meaningful connections with our audience.


  • In a timely manner, cross-train with the Content Marketing and Customer Service teams
  • Actively monitor and engage with the online community across various social media platforms, including Facebook, Instagram, and other relevant channels.
  • Respond promptly to comments, messages, and mentions, embodying the brand voice and ensuring a positive user experience, as well as going above and beyond to resolve problems for our Members  
  • Implement content moderation strategies to maintain a respectful and brand-appropriate online environment.
  • Identify and address any inappropriate or harmful content, escalating issues as necessary.
  • Foster a sense of community by initiating and participating in conversations with followers.
  • Collaborate with the creative team to develop and implement community-building initiatives.
  • Proactively identify and engage with potential influencers, partners, and collaborators in the online space.
  • Execute outreach strategies to expand our brand reach and foster mutually beneficial relationships, including posting on forums that our target audience visit
  • Ensure consistency in brand messaging and visual representation across channels.
  • Utilize social media analytics tools to track engagement metrics, audience sentiment, and overall social media performance.


  • Demonstrated experience in managing and moderating social media accounts.
  • In-depth knowledge of social media platforms, trends, and best practices.
  • Strong written communication skills with an ability to engage effectively and professionally with diverse audiences.
  • Proven ability to take initiative in identifying outreach opportunities and addressing community needs.
  • Work collaboratively with the creative team, content creators, and other departments to ensure cohesive brand representation.
  • Ability to navigate and moderate online discussions, addressing both positive and negative interactions with professionalism.
  • Comfortable using social media analytics tools to extract meaningful insights and inform decision-making.

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